FAQ
Frequently Asked Questions
Last updated: October 24, 2026
Ordering and Products
Q: Where are product specifications and options listed?
A: Each product page shows the available description, images, variants and product price. Your cart and checkout summarize the selected items before payment.
Q: Are all products always in stock?
A: Inventory changes as orders are placed. The product page and checkout reflect the available items at the time of purchase.
Q: Can I change or cancel an order?
A: Email service@cuvvago.com immediately with your order number. Once an order has begun fulfillment or has been dispatched, changes and cancellation cannot be guaranteed.
Payment and Shipping
Q: Which payment methods are accepted?
A: The payment options offered for your order appear at checkout. Never send payment-card details by email.
Q: How much is shipping?
A: The shipping options and applicable shipping charge are shown during checkout before you submit payment.
Q: Where can I track my order?
A: Tracking details are sent to your checkout email once the shipment is dispatched and tracking is available. Refer to the carrier tracking page for scans and updates.
Q: What if my parcel arrives damaged?
A: Contact service@cuvvago.com with the order number, photographs of the item and the package. Keep the original packaging until the issue is resolved.
Returns and Refunds
Q: What is the return window?
A: Standard return requests are accepted within 30 days after delivery, subject to the conditions in the Return & Refund Policy.
Q: Where do I send a return?
A: First request return instructions from customer support. Do not send returns to the registered company address, which is not the designated returns processing address.
Q: When will I receive a refund?
A: We process approved refunds to the original payment method within 5–10 business days after approval. Banks and payment providers can take additional time to post the credit.
Contact
Q: How do I contact CUVVAGO?
A: Email service@cuvvago.com or call +1 (616) 266-3725. Include your order number when asking about an existing order.
Store and Legal Information
Store: CUVVAGO
Legal operating company: Guangzhou Fengpei Trading Co., Ltd.
Registered business address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@cuvvago.com
Phone: +1 (616) 266-3725
Website: https://cuvvago.com/