Shipping & Delivery
Shipping & Delivery
Last updated: October 24, 2026
1. Order Confirmation and Handling
After a successful purchase, an order confirmation is sent to the email address provided at checkout. Orders are prepared after payment authorization and inventory allocation. If an ordered item is unavailable, we contact you with the options for that item, including a refund.
2. Shipping Destinations, Services and Rates
Delivery destinations, available shipping methods and shipping charges are provided during checkout. A shipping option is selected before the order is submitted. We do not add undisclosed shipping charges after purchase.
3. Processing and Delivery Times
Processing begins after payment authorization. Delivery estimates are provided for the selected destination and service when available at checkout or in shipping communications. The actual transit time depends on carrier schedules and the destination. If a shipment is delayed, contact customer support with your order number for assistance.
4. Dispatch and Tracking
A dispatch message and tracking details are sent to the email used at checkout after the parcel is handed to the carrier and tracking has been issued. Carrier tracking systems can take additional time to display their first scan.
5. Correct Shipping Address
Enter a complete, accurate shipping address at checkout. Request corrections immediately by email. Address changes are not guaranteed after processing or carrier handoff. Charges resulting from a customer-provided incorrect address are handled according to applicable law and the carrier requirements.
6. Multiple Shipments and Delivery Problems
Orders containing products fulfilled from different locations can arrive in separate packages. If a shipment is missing, marked delivered but not found, damaged or significantly delayed, contact customer support with your order number and available tracking details. Retain photographs of damaged packaging and items.
7. Customs, Taxes and Duties
For cross-border orders, import duties and customs charges depend on the destination country and the shipping terms stated at checkout. The checkout shows taxes and collected fees where applicable. When import charges are not collected by the store at checkout, the recipient is responsible for charges assessed by customs or the carrier, subject to applicable consumer law.
8. Shipping Support
For any shipping question, write to service@cuvvago.com or call +1 (616) 266-3725. Provide the order number and the email address used at checkout.
Store and Legal Information
Store: CUVVAGO
Legal operating company: Guangzhou Fengpei Trading Co., Ltd.
Registered business address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@cuvvago.com
Phone: +1 (616) 266-3725
Website: https://cuvvago.com/