Privacy Policy

Privacy Policy
Last updated: October 24, 2026

1. About This Policy

CUVVAGO is an online retail store operated by Guangzhou Fengpei Trading Co., Ltd. This policy explains how information is collected, used, shared and protected when you visit our website, place an order, or contact customer support. Our online storefront is powered by Shopify.

2. Information We Collect

Information used to provide our store and services includes:

• Contact information: name, email address, telephone number, billing and shipping addresses.
• Order information: purchased products, payment status, order history, returns, refunds and fulfillment details.
• Account and communication information: login and preference details where customer accounts are used, and messages sent to support.
• Technical and usage information: IP address, device and browser details, site interactions, cookie identifiers and referral information.
• Transaction-related information received from payment processors; full payment card details are handled by the checkout and payment providers rather than by customer support.

3. Sources and Purposes

We collect information when you submit it through checkout, account features, contact forms or support messages. Technical information is collected through the website and its service providers. We use it to:

• Process and fulfill orders, deliver goods and provide transaction records.
• Process payments and identify potentially fraudulent transactions.
• Respond to customer requests, returns, refunds and delivery questions.
• Secure, maintain and improve the website and the shopping experience.
• Send transactional notifications and, where permitted, marketing communications.
• Comply with recordkeeping, tax, consumer-protection and other legal obligations.

4. Shopify, Payment, Delivery and Other Providers

We share relevant information with providers that perform store operations on our behalf, including Shopify, checkout and payment processors, order-fulfillment partners, shipping carriers, security and anti-fraud providers, customer-support services and analytics providers. They receive information relevant to their services. Payment options and associated processors are displayed during checkout. Shopify consumer privacy information is available at Shopify Consumer Privacy (https://www.shopify.com/legal/privacy/app-users).

5. Advertising, Cookies and Tracking

Cookies and similar technologies support carts, functionality, preferences, analytics and measurement. Where advertising services, including AppLovin, are deployed, advertising partners can process device identifiers, IP addresses, browsing interactions and conversion information for measurement, attribution, ad optimization and fraud prevention in accordance with applicable law and consent choices. More information about AppLovin is available in its privacy policy (https://legal.applovin.com/privacy/). Non-essential tracking is subject to applicable consent and opt-out requirements.

6. Data Disclosure and International Processing

Personal information is shared with service providers only for operational, contractual, legal or authorized marketing purposes. We also disclose information when required by a valid legal obligation or to address fraud, security threats or unlawful activity. Our store infrastructure and providers can process information in countries other than the country where you live; legally required protections apply to such transfers.

7. Data Retention and Security

We retain transaction and account records for business operations, financial records, disputes and legal compliance, and delete or de-identify information when the applicable retention need ends. We use access controls and other reasonable organizational and technical measures to protect information. No online service can promise absolute security.

8. Your Privacy Rights

Based on the laws applicable to you, you can request access to personal information, correction, deletion, portability or restrictions on certain uses. You can also exercise rights relating to qualifying targeted advertising and recognized opt-out signals where applicable. Send requests to service@cuvvago.com. We will respond according to applicable legal requirements.

9. Marketing Messages

You can unsubscribe from promotional email using the unsubscribe link in the message. Order confirmations, delivery updates and service notices continue when needed for a transaction.

10. Children, Changes and Contact

Our storefront is intended for people legally permitted to use an online retail service. We do not knowingly solicit personal information from children contrary to applicable law. Changes to this policy are published on this page with a new updated date. Privacy requests and questions can be sent to service@cuvvago.com.

Store and Legal Information

Store: CUVVAGO
Legal operating company: Guangzhou Fengpei Trading Co., Ltd.
Registered business address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@cuvvago.com
Phone: +1 (616) 266-3725
Website: https://cuvvago.com/