Return & Refund Policy

Return & Refund Policy
Last updated: October 24, 2026

1. Return Window

You can request a standard return within 30 days after the order is delivered. The delivery date is determined using carrier records or other verifiable delivery information. This policy does not limit mandatory consumer protections.

2. Eligible Items and Condition

For a standard change-of-mind return, the product must be unused, in its original condition and accompanied by original packaging, parts, accessories and tags where applicable. Include the order number. Personalized, perishable, intimate-hygiene or digital goods can be excluded from change-of-mind returns when the exclusion was displayed before purchase and is legally permitted. Defective products remain subject to applicable statutory remedies.

3. Start a Return

Send a message to service@cuvvago.com with your order number, product name and reason for return. For damage or incorrect items, attach clear photographs. We will provide the return procedure and destination. Do not send an item back without return instructions. The registered business address is not a default return warehouse.

4. Incorrect, Damaged or Defective Items

For an item that arrives damaged, defective or different from what you ordered, contact us promptly and include the order number and product photographs. Keep the packaging. We will provide the legally appropriate remedy, which can be a replacement, repair or refund depending on the circumstances.

5. Return Shipping Costs

For approved change-of-mind returns, the customer pays the cost of shipping the product back. For an incorrect or defective item where the store is responsible, CUVVAGO covers the reasonable return shipping cost through the instructions provided by support. Do not ship a product to an unconfirmed address. Use a tracked service when returning goods.

6. Inspection and Refund Method

We inspect returned products after receipt. Refunds that qualify under this policy are sent to the original payment method. We process approved refunds within 5–10 business days after approval. Your bank or payment processor can require additional time to display the transaction. Any refund of outbound shipping costs is handled in accordance with the original checkout terms and mandatory law.

7. Order Changes and Cancellations

For cancellation or delivery-address correction, contact service@cuvvago.com as soon as possible. Changes are not guaranteed after warehouse processing begins or a parcel is dispatched. Orders that cannot be canceled follow the delivery and return rules above.

8. Exchanges

Request an exchange through customer support. Exchanges depend on product availability. When the selected replacement is not available, a qualifying order is handled through the refund process.

Store and Legal Information

Store: CUVVAGO
Legal operating company: Guangzhou Fengpei Trading Co., Ltd.
Registered business address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@cuvvago.com
Phone: +1 (616) 266-3725
Website: https://cuvvago.com/